Refund and Return Policy
Effective for all digital purchases on TechnovaKey.com
At TechnovaKey.com, we strive to ensure your complete satisfaction with every purchase. All our products are digitally delivered via email and do not involve physical shipping.
Right to Cancel (30-Day Refund Guarantee)
You have the right to cancel your purchase within 30 days of the transaction. The cancellation period expires 30 days after the contract is concluded.
To exercise this right, please send a clear written request to contact@technovakey.com. You may use a simple email to inform us of your decision—there is no mandatory form.
If you cancel within this timeframe, we will reimburse all payments received from you within 30 days of your request, using the same payment method used for the original transaction.
No additional fees will be charged for refunds.
Non-Delivery of Digital Products
In rare cases, delivery issues may occur due to spam filters or mail server problems.
- Check your spam or junk folder.
- If the product email is not there, contact us within 7 days of your order at contact@technovakey.com.
- We will resend your product or use an alternative email address if needed.
Failure to notify us within 7 days will be considered as successful delivery.
Major Defects or Errors
All our digital products are tested before release. However, if a major technical issue occurs and we are unable to resolve it within 48 hours of your complaint, you are entitled to either:
- A full refund, or
- A replacement product of equal value.
Please report the issue in writing to contact@technovakey.com, including any relevant details or screenshots.
Product Not as Described
If the product does not match the description provided on TechnovaKey.com, you must notify us within 30 days of purchase.
Clear written evidence is required.
Refunds will not be granted based on personal expectations not aligned with the product description.
Refund Process
Approved refunds are processed immediately upon confirmation.
Please note that banks or payment providers (e.g., Stripe) may take up to 20 business days for the funds to reflect in your account.
More info about refund timelines can be found on Stripe’s official website.
How to Contact Us
For all refund requests, product issues, or further assistance, please contact us at:
Email: contact@technovakey.com
We’re here to provide professional and timely support.
Digital Delivery Disclaimer
All products sold on TechnovaKey.com are digital and delivered via email immediately after purchase or within a few minutes. No physical items are shipped. There is no need to return any physical product.